How Can We Help?

We provide several options for obtaining product support assistance.

Are you a current customer requiring immediate assistance?

Open Support Ticket

Community Support

Free, open-source versions and cloud marketplace distributions of Neural Magic Products come with Community Support that can be accessed by one of these channels:

Product Docs GitHub Issues Slack
DeepSparse github
SparseML github
SparseZoo github
Sparsify github

Enterprise Support

If you have a Neural Magic DeepSparse Enterprise License or Neural Magic Labs (consulting) engagement, you are entitled to Enterprise Support. Support for DeepSparse Enterprise Cloud Distribution, offered through our cloud marketplaces, is purchased separately.

Other Services



Labs by Neural Magic brings product and domain expertise to your team and infuses best practices. We help you accelerate development, strengthen agility, and optimize the return of your machine learning investment from concept to deployment—and beyond. Partner with us to improve your organization's strategy for long-term success.



Support Services Policy

We're ready to lend a hand through dedicated, private support channels and prioritized responses. Our team of award-winning, world-class ML experts will work alongside your team to troubleshoot or advise on your deep learning questions and concerns.


Enterprise Support Request Form

Use this form if you have one of the following:

  • A DeepSparse Enterprise License or Neural Magic Labs (consulting) engagement.
  • A separate contracted support agreement.

All other non-customer requests should be directed through our Community Support channels; see for options.

Join the Neural Magic Community

Was this article helpful?